How do I troubleshoot common issues with my set-top box?
Power cycle: Turn off the set-top box and TV, wait a few minutes, and then turn them back on.
Check connections: Ensure all cables are securely connected.
Restart the set-top box: Press the reset button or follow the on-screen instructions.
Contact customer support: If the issue persists, reach out to our customer support team for further assistance.
Why is my set-top box not responding to the remote control?
Battery check: Ensure the batteries in your remote control are fresh.
Obstructions: Remove any obstacles between the remote control and the set-top box.
Power cycle: Turn off the set-top box and TV, wait a few minutes, and then turn them back on.
How often should I restart my set-top box?
What should I do if my set-top box is overheating?
How do I program my universal remote to control my set-top box?
Refer to the user manual for your specific remote control model or contact our customer support for guidance.
How do I navigate the on-screen menu?
How do I access the electronic program guide (EPG)?
How do I set up parental controls?
How do I protect my set-top box from unauthorized access?
Strong password: Create a strong password for your set-top box account.
Regular software updates: Keep your set-top box software updated to the latest version.
Secure Wi-Fi network: Use a strong password for your Wi-Fi network.